04-09-2026, 08:53 PM
I don't know how widely shared the problem that I've repeatedly experienced with X's algorithmic workings is. I also don't know if anyone who drops by this forum can be helpful in improving the algorithm's functioning. However, since customer support at X appears to be staffed by AI rather than human beings these days, I thought I'd wing and prayer it here, with the hope that a real human being or two might occasionally plop their butt down in the forum.
The problem I've repeatedly experienced at X is that its algorithm has repeatedly suspected that me and my premium account might well be a bot. It evidences its suspicion by frequently challenging me with puzzles to solve or an emailed code to type into the X provide code space. When I successfully complete one, it rewards me with a — "Congratulations. You've verified (or proven) that you're human. You may continue your actions."
That's not the real issue, though. The real issue is when it decides to ignore reality and past experience. That is, it becomes an issue when it disregards the fact that a user (in this case me) has passed not one, not two, but many challenges, proving their humanity — but decides to permanently suspend you and your account for engaging in "repeated inauthentic behaviors" anyway.
I understand that bot and spamming activity is a problem on X and other social media platforms. For that reason, I can understand why its desirable to devise and employ an algorithm that is able to spot bot or spamming activity. What I don't understand, however, is why that algorithm would fail to learn from the experience of a user successfully proving or verifying their humanity. That's something I don't quite understand. Maybe others will. I hope that's the case.
A secondary and equally aggravating issue is that there appear to be no human beings staffing customer service any longer. When lodging an appeal, the response to the appeal is always formulaic. You aren't, for example, given any sense (or example) of what you've actually done that violated a platform rule and landed you in X purgatory. In the Dorsey old days, you might have been suspended for a comment or post that wasn't woke enough. However, there were human beings staffing the customer support desks, and, if you offered to take that post or comment down, you were then released from Twitter jail. These days, if there are any human ears extant in X's customer support room, they must be stuffed with cotton. An X user would be more likely find the Loch Ness Monster sunbathing on his or her front lawn than find a meaningful and actually human-generated response to a suspension appeal in their email inbox.
I'm an old, retired guy with time on his hands — an old guy who finds posting links to particularly interesting or thoughtful articles, and as well as occasionally responding to the posts of others pleasurable. That may explain X's AI going all apoplectic when it spots my posts or comments appearing on its bot spotting screen. Not being as busy as younger folks, I probably post more than young folks do. That likely draws the attention of X's bot-detecting algorithm. That's my guess of what the issue is. I just wish X's algorithm was better than it is at differentiating real human beings and their activity from bots and spammers.
The problem I've repeatedly experienced at X is that its algorithm has repeatedly suspected that me and my premium account might well be a bot. It evidences its suspicion by frequently challenging me with puzzles to solve or an emailed code to type into the X provide code space. When I successfully complete one, it rewards me with a — "Congratulations. You've verified (or proven) that you're human. You may continue your actions."
That's not the real issue, though. The real issue is when it decides to ignore reality and past experience. That is, it becomes an issue when it disregards the fact that a user (in this case me) has passed not one, not two, but many challenges, proving their humanity — but decides to permanently suspend you and your account for engaging in "repeated inauthentic behaviors" anyway.
I understand that bot and spamming activity is a problem on X and other social media platforms. For that reason, I can understand why its desirable to devise and employ an algorithm that is able to spot bot or spamming activity. What I don't understand, however, is why that algorithm would fail to learn from the experience of a user successfully proving or verifying their humanity. That's something I don't quite understand. Maybe others will. I hope that's the case.
A secondary and equally aggravating issue is that there appear to be no human beings staffing customer service any longer. When lodging an appeal, the response to the appeal is always formulaic. You aren't, for example, given any sense (or example) of what you've actually done that violated a platform rule and landed you in X purgatory. In the Dorsey old days, you might have been suspended for a comment or post that wasn't woke enough. However, there were human beings staffing the customer support desks, and, if you offered to take that post or comment down, you were then released from Twitter jail. These days, if there are any human ears extant in X's customer support room, they must be stuffed with cotton. An X user would be more likely find the Loch Ness Monster sunbathing on his or her front lawn than find a meaningful and actually human-generated response to a suspension appeal in their email inbox.
I'm an old, retired guy with time on his hands — an old guy who finds posting links to particularly interesting or thoughtful articles, and as well as occasionally responding to the posts of others pleasurable. That may explain X's AI going all apoplectic when it spots my posts or comments appearing on its bot spotting screen. Not being as busy as younger folks, I probably post more than young folks do. That likely draws the attention of X's bot-detecting algorithm. That's my guess of what the issue is. I just wish X's algorithm was better than it is at differentiating real human beings and their activity from bots and spammers.